Microsoft Copilot Studio Building Intelligent Chatbots

Why learn Microsoft Copilot Studio Building Intelligent Chatbots?

This one-day intensive course offers a comprehensive introduction to Microsoft Copilot Studio (formerly Power Virtual Agents), empowering participants to create, customize, and deploy intelligent chatbots without requiring extensive coding skills. Designed for business analysts, IT professionals, customer service managers, and developers new to chatbot development, this course will cover the essentials of building conversational AI solutions that enhance customer engagement and streamline business processes.

Course Objectives

• Understand the fundamentals of Microsoft Copilot Studio.
• Learn how to create, customize, and deploy intelligent chatbots using Copilot Studio.
• Explore integration possibilities with other Microsoft services and third-party tools.
• Gain hands-on experience in building and managing chatbots for various business scenarios.

Who Should Attend?

• Business analysts
• IT professionals
• Customer service managers
• Developers new to chatbot development

Pre-requisites

Basic understanding of business processes.
Familiarity with Microsoft 365 is beneficial but not mandatory.

Upcoming Batches

Jul 2023

0 nd

Aug 2023

0 th

Sep 2023

0 rd

Oct 2023

0 st

Course Duration

Hours

Day

Have a look

Course Outline

Module 1: Introduction to Microsoft Copilot Studio

Overview of Microsoft Copilot Studio and its evolution from Power Virtual Agents
Key features and capabilities
The role of AI in building chatbots
How Copilot Studio fits into the Microsoft Power Platform ecosystem

Module 2: Getting Started with Copilot Studio

Accessing and setting up Copilot Studio
Overview of the user interface
Creating your first chatbot
ustomizing the chatbot’s behaviour and personality

Module 3: Designing Conversations with AI

Understanding conversation flows
Using AI to design natural and effective conversations
Implementing triggers and conditions
Managing multiple topics and conversation branches
Hands-on Exercise: Build a basic conversation flow for a customer service scenario

Module 4: Integrating Data and Services

Integrating with external data sources
Using Power Automate to extend chatbot functionality
Implementing Q&A and knowledge base integration
Hands-on Exercise: Connect your chatbot to a data source and enhance its capabilities

Module 5: Advanced Features and Customization

Implementing complex logic and conditional branches
Customizing the chatbot’s responses with variables and expressions
Using prebuilt templates and components
Adding user authentication and personalized experiences
Hands-on Exercise: Enhance your chatbot with advanced features

Module 6: Testing, Publishing, and Monitoring

Testing your chatbot in different environments
Publishing your chatbot to various channels
Monitoring performance and user interactions
Using analytics to improve chatbot efficiency
Hands-on Exercise: Test, publish, and monitor your chatbot.

Get Ahead with Xaltius’ Microsoft Copilot Studio Building Intelligent Chatbots Certificate!

Certificate of Completion For The Program
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Microsoft Copilot Studio Building Intelligent Chatbots